Support
Write to us at hello@kindredly.io and a person will answer. Below are the things people ask most.
Contact us
Email hello@kindredly.io. We read everything and answer in English, Español, Português and Bahasa Indonesia. There is no phone line and no chatbot — it is a small team.
Delete your account
In the app or on kindredly.io: Settings → Delete account. It is immediate and permanent. Your account goes, and with it your email, pen name, birth date, courier, fingerprint and matches. Letters still on the desk are taken off it. A correspondence stays with the other person, because they are still holding it — your words unsigned, unless you traded names, in which case your kindred keeps the pen name and face you gave them. Photos and voice letters you sent stay at their links; messages you sent through Write to us and reports you filed stay too, no longer tied to an account; and so does any line or page you once let drift out of your journal into the shared morning pool in an earlier version. The rest of your journal was never on our servers, so there is nothing of it for us to delete. Deleting does not cancel a subscription: cancel it first, where you bought it.
Report a letter or a person
In the iPhone app, open the ··· menu on any letter or correspondence and choose Report this person. On kindredly.io, press Report on a letter, or the flag at the top of a correspondence. Your report is saved, and when three different people report the same account, it can't send letters or messages any more. (On iPhone the confirmation shows even if a report didn't go through, so if you were offline, report again.) To block, choose Block in the same menu (on a website letter, Report & block), and the road closes both ways: you will not see their letters, they will not see yours, and any correspondence between you closes for both of you. Blocks can be undone in the iPhone app, under Settings → Blocked & reported; the website can't undo one yet.
Manage your subscription
Manage First Class where you bought it. Bought in the iPhone app, it is an auto-renewing subscription billed through your Apple Account: manage or cancel it in the app under Settings → Manage subscription, or in iOS Settings → your name → Subscriptions. Cancelling stops the next renewal; you keep First Class until the end of the period you already paid for. Apple handles that billing and its refunds — write to Apple for a refund request. Bought on kindredly.io, it is billed by Creem, our payment processor: open Me → First Class → Manage billing to cancel, change your card or find invoices. If you change your mind within 14 days, write to hello@kindredly.io and we refund the full amount. Cancel a kindredly.io subscription before you delete your account — afterwards we can no longer open its billing page for you.
A letter did not arrive
Nothing holds a letter back: it goes out the moment you send it. What takes days is the person at the other end. If nothing has come back, it is almost always because nobody has answered yet, not because something failed. If a send genuinely failed, the app tells you and keeps your words in the box.
Terms and Privacy
The full terms are at kindredly.io/terms and the privacy policy at kindredly.io/privacy.