Support
Write to us at [email protected] and a person will answer. Below are the things people ask most.
Contact us
Email [email protected]. We read everything and answer in English, Español, Português and Bahasa Indonesia. There is no phone line and no chatbot — it is a small team.
Delete your account
In the app: Settings → Delete account. It is immediate and permanent. Your letters stay in the world unsigned, because they were written to strangers who are still holding them; everything that identifies you — your pen name, your birth date, your courier, your journal, your matches — is removed with the account.
Report a letter or a person
Open the ··· menu on any letter or correspondence and choose REPORT THIS LETTER. Wren reads what you send her. Choose BLOCK THIS PERSON and the road closes both ways: you will not see their letters and they will not see yours. Blocks can be undone in Settings, under Blocked & reported.
Manage your subscription
First Class is an auto-renewing subscription billed through your Apple Account. Manage or cancel it in the app under Settings → Manage subscription, or in iOS Settings → your name → Subscriptions. Cancelling stops the next renewal; you keep First Class until the end of the period you already paid for. Apple handles all billing and refunds — write to Apple for a refund request.
A letter did not arrive
Letters take days on purpose. If nothing has come back, it is almost always because nobody has answered yet, not because something failed. If a send genuinely failed, the app tells you and keeps your words in the box.
Terms and Privacy
The full terms are at kindredly.io/terms and the privacy policy at kindredly.io/privacy.